FitGrid LIVE

FitGrid LIVE Support

Customer Support Information

Written by Melinda Carr
Updated over a week ago

Feature Overview: Live Streaming

How to integrate FitGrid with Zoom so you can stream your classes in real time

Written by Jack Cuneo
Updated over a week ago

Prepare MINDBODY for streaming classes

How to configure your account for success when running live-stream classes

Written by Jack Cuneo
Updated over a week ago

Prepare Zoom for streaming classes

How to configure your Zoom Pro account to integrate correctly with FitGrid LIVE

Written by Jack Cuneo
Updated over a week ago

Concurrent Classes Setup Guide

Configure users and settings to offer concurrent classes

Written by Kevin Gregor
Updated over a week ago

FitGrid / Zoom Installation Guide

How to connect FitGrid to Zoom and begin streaming classes

Written by Jack Cuneo
Updated over a week ago

Testing your FitGrid LIVE integration

How to ensure that your integration with Zoom is working as expected

Written by Jack Cuneo
Updated over a week ago

Configure your audio for FitGrid LIVE

How to make sure you look and sound great on your live stream

Written by Jack Cuneo
Updated over a week ago

Explaining FitGrid LIVE to your instructors

How to tell your instructors about live streaming classes with Zoom

Written by Jack Cuneo
Updated over a week ago

Explaining FitGrid LIVE to your clients

How to tell your members about live streaming classes with Zoom

Written by Jack Cuneo
Updated over a week ago

Zoom User Association with a Concurrent Classes Setup

Understand which Zoom User is associated with a Class

Written by Kevin Gregor
Updated over a week ago

Adding Concurrent Classes in Mindbody

How to setup concurrent classes in Mindbody

Written by Kevin Gregor
Updated over a week ago

Adding Licensed Users to your Zoom Account

Multiple licensed Zoom users are needed to offer concurrent classes

Written by Kevin Gregor
Updated over a week ago

FitGrid LIVE Class Details and Links

Get access links for each client in class, as well as the instructor

Written by Hady Elmor
Updated over a week ago

Accessing streaming classes with FitGrid LIVE

How clients and instructors can access their sessions after signing up through MINDBODY

Written by Hady Elmor
Updated over a week ago

Managing Zoom Users in FitGrid LIVE

How to activate additional zoom users in FitGrid

Written by Cecilie Kemp
Updated over a week ago

FAQ: when does FitGrid LIVE sync with my MINDBODY schedule?

What to do when you've updated MINDBODY and the changes haven't shown up in FitGrid

Written by Jack Cuneo
Updated over a week ago

FAQ: when does FitGrid LIVE generate Zoom meetings and emails?

How to confirm that your FitGrid LIVE integration is working as expected

Written by Jack Cuneo
Updated over a week ago

FAQ: will clients receive FitGrid LIVE links if they sign up less than an hour before class?

What happens when clients sign up close to the start of class?

Written by Jack Cuneo
Updated over a week ago

When your client/instructor can't find their FitGrid LIVE emails

Common causes of missing emails and their solutions

Written by Jack Cuneo
Updated over a week ago

Find the meeting ID and password in a FitGrid LIVE link

How to access class when you (or a client) are asked for a meeting ID or password

Written by Jack Cuneo
Updated over a week ago

FAQ: I'm a studio owner/manager. Why didn't I receive a link email for class?

Troubleshooting missing Zoom link emails when you're a Zoom admin

Written by Jack Cuneo
Updated over a week ago

FAQ: How do I know whether I have Zoom Basic or Pro?

FitGrid LIVE only works with paid accounts–here's how to find out whether you're logged into paid or free

Written by Kevin Gregor
Updated over a week ago

Ensuring that your livestreams don't overlap

How to manage starting and ending livestreams so they don't overlap

Written by Hady Elmor
Updated over a week ago

My Audio is Not Working on iOS or Android

How to troubleshoot audio issues on iOS and Android

Written by Hady Elmor
Updated over a week ago

My Video/Camera Isn't Working

Follow these steps to troubleshoot issues with your video/camera on FitGrid LIVE

Written by Hady Elmor
Updated over a week ago

Uninstall FitGrid LIVE Zoom integration

How to disconnect FitGrid LIVE and Zoom

Written by Jack Cuneo
Updated over a week ago

How to give staff access to the FitGrid Admin website

How to add staff members in FitGrid Studio .

Written by Christina Pischel
Updated over a week ago

How-to Set Up a Hybrid Class

Tips and tricks for getting back in the studio and live-streaming to clients at home.

Written by Charlsie Sturm
Updated over a week ago

FAQ: What does "pending reservations mean" on the class details screen?

Written by Christina Pischel
Updated over a week ago

FAQ: My instructor/client hasn’t received the start class link?

What to do when your instructor hasn’t received the start class link?

Written by Christina Pischel
Updated over a week ago

Record your livestreams and share the recordings later

How to set Zoom to record classes, share those recordings, and delete them later

Written by Jack Cuneo
Updated over a week ago

Using Waiting Rooms in Zoom with the FitGrid LIVE integration

FitGrid LIVE currently disables the Waiting Room feature by default. Here's how to activate this feature manually

Written by Jack Cuneo
Updated over a week ago

Ensure live-stream links arrive in the inbox

How to set up a filter or add a contact that prevents FitGrid LIVE links from getting lost

Written by Jack Cuneo
Updated over a week ago

How to add your livestream classes to ClassPass

How to ensure that your FitGrid LIVE Zoom meetings are accessible via ClassPass

Written by Jack Cuneo
Updated over a week ago