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FitGrid LIVE
FitGrid LIVE
Live stream classes by integrating with Zoom
+4
40 articles in this collection
Written by
Kevin Gregor,
Hady Elmor,
Cecilie Kemp
and 4 others
Support
How can I get support when I am having issues with Zoom?
What to do and who to contact when you are experiencing issues with Zoom
Written by
Christina Pischel
Updated over a week ago
FitGrid LIVE Support
Customer Support Information
Written by
Melinda Carr
Updated over a week ago
Getting Started
Automatically Check In Your Clients In Mindbody
How FitGrid takes attendance for your livestream Zoom classes
Written by
Jack Cuneo
Updated over a week ago
Feature Overview: Live Streaming
How to integrate FitGrid with Zoom so you can stream your classes in real time
Written by
Jack Cuneo
Updated over a week ago
Concurrent Classes: Feature Overview
How to live stream classes that overlap or occur at the same time.
Written by
Charlsie Sturm
Updated over a week ago
Prepare MINDBODY for streaming classes
How to configure your account for success when running live-stream classes
Written by
Jack Cuneo
Updated over a week ago
Prepare Zoom for streaming classes
How to configure your Zoom Pro account to integrate correctly with FitGrid LIVE
Written by
Jack Cuneo
Updated over a week ago
FitGrid / Zoom Installation Guide
How to connect FitGrid to Zoom and begin streaming classes
Written by
Jack Cuneo
Updated over a week ago
Testing your FitGrid LIVE integration
How to ensure that your integration with Zoom is working as expected
Written by
Jack Cuneo
Updated over a week ago
Configure your audio for FitGrid LIVE
How to make sure you look and sound great on your live stream
Written by
Jack Cuneo
Updated over a week ago
Explaining FitGrid LIVE to your instructors
How to tell your instructors about live streaming classes with Zoom
Written by
Jack Cuneo
Updated over a week ago
Explaining FitGrid LIVE to your clients
How to tell your members about live streaming classes with Zoom
Written by
Jack Cuneo
Updated over a week ago
Multiple Zoom Classes Setup Guide
Configure users and settings to offer overlapping classes
Written by
Kevin Gregor
Updated over a week ago
Usage
FAQ: How do time zones work?
Considerations and best practices to ensure that FitGrid classes are generated at the correct time
Written by
Jack Cuneo
Updated over a week ago
Zoom User Association with a Concurrent Classes Setup
Understand which Zoom User is associated with a Class
Written by
Kevin Gregor
Updated over a week ago
Concurrent Classes: Limitations and Considerations
Ready to live stream multiple classes at once? Review some of the limitations of the feature and how to use it successfully.
Written by
Charlsie Sturm
Updated over a week ago
Adding Concurrent Classes in Mindbody
How to setup concurrent classes in Mindbody
Written by
Kevin Gregor
Updated over a week ago
Adding Licensed Users to your Zoom Account
Multiple licensed Zoom users are needed to offer concurrent classes
Written by
Kevin Gregor
Updated over a week ago
FitGrid LIVE Class Details and Links
Get access links for each client in class, as well as the instructor
Written by
Hady Elmor
Updated over a week ago
Accessing streaming classes with FitGrid LIVE
How clients and instructors can access their sessions after signing up through MINDBODY
Written by
Hady Elmor
Updated over a week ago
Managing Zoom Users in FitGrid LIVE
How to activate additional zoom users in FitGrid
Written by
Cecilie Kemp
Updated over a week ago
FAQ: when does FitGrid LIVE sync with my MINDBODY schedule?
What to do when you've updated MINDBODY and the changes haven't shown up in FitGrid
Written by
Jack Cuneo
Updated over a week ago
FAQ: when does FitGrid LIVE generate Zoom meetings and emails?
How to confirm that your FitGrid LIVE integration is working as expected
Written by
Jack Cuneo
Updated over a week ago
FAQ: will clients receive FitGrid LIVE links if they sign up less than an hour before class?
What happens when clients sign up close to the start of class?
Written by
Jack Cuneo
Updated over a week ago
Troubleshooting
When your client/instructor can't find their FitGrid LIVE emails
Common causes of missing emails and their solutions
Written by
Jack Cuneo
Updated over a week ago
Find the meeting ID and password in a FitGrid LIVE link
How to access class when you (or a client) are asked for a meeting ID or password
Written by
Jack Cuneo
Updated over a week ago
FAQ: I'm a studio owner/manager. Why didn't I receive a link email for class?
Troubleshooting missing Zoom link emails when you're a Zoom admin
Written by
Jack Cuneo
Updated over a week ago
FAQ: How do I know whether I have Zoom Basic or Pro?
FitGrid LIVE only works with paid accounts–here's how to find out whether you're logged into paid or free
Written by
Kevin Gregor
Updated over a week ago
Ensuring that your livestreams don't overlap
How to manage starting and ending livestreams so they don't overlap
Written by
Hady Elmor
Updated over a week ago
My Audio is Not Working on iOS or Android
How to troubleshoot audio issues on iOS and Android
Written by
Hady Elmor
Updated over a week ago
My Video/Camera Isn't Working
Follow these steps to troubleshoot issues with your video/camera on FitGrid LIVE
Written by
Hady Elmor
Updated over a week ago
Uninstall FitGrid LIVE Zoom integration
How to disconnect FitGrid LIVE and Zoom
Written by
Jack Cuneo
Updated over a week ago
Tips and Tricks
How to give staff access to the FitGrid Admin website
How to add staff members in FitGrid Studio .
Written by
Christina Pischel
Updated over a week ago
How-to Set Up a Hybrid Class
Tips and tricks for getting back in the studio and live-streaming to clients at home.
Written by
Charlsie Sturm
Updated over a week ago
FAQ: What does "pending reservations mean" on the class details screen?
Written by
Christina Pischel
Updated over a week ago
FAQ: My instructor/client hasn’t received the start class link?
What to do when your instructor hasn’t received the start class link?
Written by
Christina Pischel
Updated over a week ago
Record your livestreams and share the recordings later
How to set Zoom to record classes, share those recordings, and delete them later
Written by
Jack Cuneo
Updated over a week ago
Using Waiting Rooms in Zoom with the FitGrid LIVE integration
FitGrid LIVE currently disables the Waiting Room feature by default. Here's how to activate this feature manually
Written by
Jack Cuneo
Updated over a week ago
Ensure live-stream links arrive in the inbox
How to set up a filter or add a contact that prevents FitGrid LIVE links from getting lost
Written by
Jack Cuneo
Updated this week
How to add your Livestream classes to ClassPass
How to ensure that your FitGrid LIVE Zoom meetings are accessible for ClassPass Users
Written by
Jack Cuneo
Updated over a week ago