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Concurrent Classes: Limitations and Considerations
Concurrent Classes: Limitations and Considerations

Ready to live stream multiple classes at once? Review these considerations to make sure you are set up for success!

Christina Pischel avatar
Written by Christina Pischel
Updated over 2 years ago

Note, this feature is currently in beta testing. If you have an ongoing need to stream two classes at once, please contact us at owner-support@fitgrid.com.

Offering multiple classes at once or classes that overlap will help reach more of your clients at once, and will give them the choice on which type of class they want to attend. Please note the following limitations and considerations when creating your class schedule to work optimally with the Concurrent Class feature.

  1. You must have full ownership of your Zoom account.

    If your Zoom account is managed by a franchisor company or third-party business—or if you are a manager who does not have full access to your company's Zoom account—you will not be able to integrate with FitGrid to run concurrent classes. You must be the owner of a Zoom account with multiple users to integrate and run concurrent classes. To check whether you own your Zoom account, log into zoom.us and select User Management > Users on the lefthand sidebar in the Admin section. Then look for your User and make sure it has the Role "Owner" listed. If you cannot access User Management > Users, this also indicates that you do not have the requisite permissions.
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  2. FitGrid will automatically assign the Zoom user based on availability.
    FitGrid will automatically assign Zoom users in a "round robin" fashion. Use generic Zoom user names such as "Yoga Studio 1" and "Yoga Studio 2" and avoid class type designations such as "Yoga Studio Workshops" and "Yoga Studio Classes". You cannot choose which classes are assigned to which Zoom user.
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  3. If one class ends and another class starts at the same time, those two classes will be assigned to the same Zoom user.
    This will cause a problem because the instructor of the second class will interrupt the first class if they sign in before the first class has ended. To solve this problem, add 5 minutes of overlap to the end of the first class so that Concurrent knows the second class should be assigned to a different Zoom user. For example, if Class #1 is scheduled from 10am to 11am and Class #2 is scheduled from 11am to 12pm, both will be assigned to Zoom user A. Instead, you can schedule Class #1 from 10:00AM to 11:05AM. In this case, Class #1 will be assigned to Zoom user A and Class #2 will be be assigned to Zoom user B. To add less than 15 minute increments to your classes, visit Scheduling Increments (in your Mindbody Manager Tools).
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  4. We recommend a maximum of 3 Zoom users and 3 classes at once.
    Using more is technically possible, but it increases the likelihood of errors. For the greatest stability and success, use no more than 3 Zoom users and enable only 3 classes at once.
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  5. Start your classes from FitGrid rather than Zoom.
    Start your meetings from either the FitGrid LIVE dashboard or from the start meeting link emailed to the instructor by FitGrid to ensure that the correct meeting is being started.

  6. Classes scheduled in different locations will be two separate classes.

    If you have two concurrent classes scheduled in different MBO locations, two meetings will be generated and unique links will be sent to the clients who have signed up in their respective studio locations. You cannot funnel multiple different Mindbody class rosters into the same Zoom meeting.
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  7. Does not work with Auto Zoom Enable.
    At this time you cannot have auto zoom enable turned on at the same time as concurrent classes. They do not work together.

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