If you are ready to livestream your class and your camera is not showing up in the Zoom Settings or it is selected and not showing any video, follow these tips to troubleshoot why it may not be working.
We recommend that you test Zoom ahead of your first live-stream class – you will want to experiment with doing a live-stream with a camera through your desktop computer, phone, and/or laptop. Learn how to test your video.
Troubleshooting Tips for Desktop
Make sure that all other programs that utilize the camera, (Photo Booth, Facetime, etc. are closed.
Restart your computer.
If the camera still does not work in Zoom after restarting, check if the camera works in a Mac app, such as Photo Booth or Facetime, or Windows app. If it works elsewhere, uninstall the Zoom client and reinstall the latest version from Zoom's Download Center. If it does not work in any application, contact Apple support.
Note: If you are on on Mac OS 10.14 Mojave and are still having difficulty accessing the camera, check your operating system permissions to confirm that Zoom has access to the camera. Windows 10 also has a privacy feature that may block Zoom from using the camera.
Troubleshooting Tips for iOS devices
Attempt to start your video by tapping Start Video.
Tap the camera icon at the top of your screen to switch between the front and back cameras.
Ensure no other apps are using the camera.
Double tap the home button to view all open apps.
Swipe up on any apps that may be using the camera.
4. Confirm that Zoom has camera access.
Open your iOS Settings.
Tap Privacy.
Tap Camera.
Toggle Zoom access to on (green).
5. Restart your iOS device.
6. Delete the Zoom app and reinstall it from the App Store.
Hold down on the Zoom app icon until it starts to move and an X appears.
Tap the X.
Confirm that you want to delete the app by tapping Delete.
7. Open the App store.
8. Search for Zoom.
9. Tap the cloud next to ZOOM Cloud Meetings to download it.
10. Once it's finished downloading, Zoom will appear in your apps.
11. Confirm that the camera is working in other iOS apps, such as the Camera app.
If it works in other apps, contact Zoom support.
If it does not work in any app, contact Apple support.
Troubleshooting tips for Android
Open the Zoom App
Attempt to start your video by tapping Video
Switch between the front camera and the back camera by tapping Switch Camera.
Check if any other applications are already using the camera.
Open recent applications. How to open this varies by devices. On some devices, you can hold down the home button and some have a recent applications key.
Swipe right to close any applications that are using the camera.
5. Check that Zoom has permissions for the camera:
Open the device Settings.
Tap Applications.
Tap Application Manager.
Tap Zoom.
If it does not list access to take pictures and videos, uninstall and reinstall the app as shown below.
6. Uninstall and reinstall the Zoom app.
Open your device Settings.
Tap Applications.
Tap Application Manager.
Tap Zoom.
Tap Uninstall.
Confirm Uninstall.
Open the Play Store.
Search for Zoom Cloud Meetings.
Tap Install.
7. Restart your Android device.