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Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Christina Pischel avatar Charlsie Sturm avatar
6 articles in this collection
Written by Christina Pischel and Charlsie Sturm

FAQ: Why isn't my instructor appearing in FitGrid?

Is one of your instructors missing from the FitGrid Dashboard? Here are a few reasons why and how to fix them.
Charlsie Sturm avatar
Written by Charlsie Sturm
Updated this week

FAQ: where can I see my billing info in the admin site?

Christina Pischel avatar
Written by Christina Pischel
Updated over a week ago

FAQ: my instructor emails are being sent to the wrong email address

What to do when your instructor emails are not being sent to the email linked to the Mindbody Staff Profile.
Christina Pischel avatar
Written by Christina Pischel
Updated over a week ago

What is the Difference Between Owners, Managers, and Front Desk Staff Settings within FitGrid Studio?

Studio owners are able to grant managers and front desk staff access to FitGrid Studio to help manage the platform.
Christina Pischel avatar
Written by Christina Pischel
Updated yesterday

How to Cancel your Subscription or Trial

Need to leave FitGrid? Here are the necessary steps
Christina Pischel avatar
Written by Christina Pischel
Updated over a week ago

FAQ: how am I notified if there are FitGrid system outages?

Where to look if you expect the system is down
Christina Pischel avatar
Written by Christina Pischel
Updated over a week ago
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