Frequently Asked Questions (FAQs)

FAQ: How am I notified if there are FitGrid system outages?

Where to look if you expect the system is down

Written by Christina Pischel
Updated over a week ago

How FitGrid takes steps to ensure outages and defects are fixed

Written by Josh Jeckering
Updated over a week ago

Updating the logo that is displayed on FitGrid emails.

Written by Christina Pischel
Updated over a week ago

How to add staff members in FitGrid Studio .

Written by Christina Pischel
Updated over a week ago

Apple recently released a new email privacy feature. Learn how it impacts the FitGrid Studio Admin insight calculations.

Written by Christina Pischel
Updated over a week ago

Where in the Studio Admin dashboard can I update my card on file or change the subscription plan I am on?

Written by Christina Pischel
Updated over a week ago

Written by Christina Pischel
Updated over a week ago

Is one of your instructors missing from the FitGrid Dashboard? Here are a few reasons why and how to fix them.

Written by Christina Pischel
Updated over a week ago

What to do when your instructor emails are not being sent to the email linked to the Mindbody Staff Profile.

Written by Christina Pischel
Updated over a week ago

Studio owners are able to grant managers and front desk staff access to FitGrid Studio to help manage the platform.

Written by Christina Pischel
Updated over a week ago

Written by Christina Pischel
Updated over a week ago