Frequently Asked Questions (FAQs)

Christina Pischel avatar Josh Jeckering avatar
10 articles in this collection
Written by Christina Pischel and Josh Jeckering

FAQ: How am I notified if there are FitGrid system outages?

Where to look if you expect the system is down
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Written by Christina Pischel
Updated over a week ago

Reporting issues and steps for resolution

How FitGrid takes steps to ensure outages and defects are fixed
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Written by Josh Jeckering
Updated over a week ago

FAQ: How can I update my logo?

Updating the logo that is displayed on FitGrid emails.
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Written by Christina Pischel
Updated over a week ago

FAQ: How to give staff access to the FitGrid Admin website

How to add staff members in FitGrid Studio .
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Written by Christina Pischel
Updated over a week ago

FAQ: How does the 2021 Apple Privacy Update Impact the Studio Admin insights?

Apple recently released a new email privacy feature. Learn how it impacts the FitGrid Studio Admin insight calculations.
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Written by Christina Pischel
Updated over a week ago

FAQ: How do I update my billing info or change my plan?

Where in the Studio Admin dashboard can I update my card on file or change the subscription plan I am on?
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Written by Christina Pischel
Updated over a week ago

FAQ: Why can’t I edit existing instructor emails and phone numbers?

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Written by Christina Pischel
Updated over a week ago

FAQ: Why isn't my instructor appearing in FitGrid?

Is one of your instructors missing from the FitGrid Dashboard? Here are a few reasons why and how to fix them.
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Written by Christina Pischel
Updated over a week ago

FAQ: Why are my instructor emails being sent to the wrong email address?

What to do when your instructor emails are not being sent to the email linked to the Mindbody Staff Profile.
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Written by Christina Pischel
Updated over a week ago

FAQ: What is the Difference Between Owners, Managers, and Front Desk Staff Settings within FitGrid Studio?

Studio owners are able to grant managers and front desk staff access to FitGrid Studio to help manage the platform.
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Written by Christina Pischel
Updated over a week ago