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Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
6 articles in this collection
Written by
Christina Pischel
and
Charlsie Sturm
FAQ: Why isn't my instructor appearing in FitGrid?
Is one of your instructors missing from the FitGrid Dashboard? Here are a few reasons why and how to fix them.
Written by
Charlsie Sturm
Updated this week
FAQ: where can I see my billing info in the admin site?
Written by
Christina Pischel
Updated over a week ago
FAQ: my instructor emails are being sent to the wrong email address
What to do when your instructor emails are not being sent to the email linked to the Mindbody Staff Profile.
Written by
Christina Pischel
Updated over a week ago
What is the Difference Between Owners, Managers, and Front Desk Staff Settings within FitGrid Studio?
Studio owners are able to grant managers and front desk staff access to FitGrid Studio to help manage the platform.
Written by
Christina Pischel
Updated yesterday
How to Cancel your Subscription or Trial
Need to leave FitGrid? Here are the necessary steps
Written by
Christina Pischel
Updated over a week ago
FAQ: how am I notified if there are FitGrid system outages?
Where to look if you expect the system is down
Written by
Christina Pischel
Updated over a week ago