FitGrid Studio

Where to look if you expect the system is down

FAQ: How am I notified if there are FitGrid system outages?

How FitGrid takes steps to ensure outages and defects are fixed

FAQ: Reporting issues and steps for resolution

Updating the logo that is displayed on FitGrid emails.

FAQ: How can I update my logo?

How to add staff members in FitGrid Studio .

FAQ: How to give staff access to the FitGrid Admin website

Apple recently released a new email privacy feature. Learn how it impacts the FitGrid Studio Admin insight calculations.

FAQ: How does the 2021 Apple Privacy Update Impact the Studio Admin insights?

What to do when you've updated your schedule on your booking platform and the changes haven't shown up in FitGrid

FAQ: When does FitGrid sync with my booking platform?

Where in the Studio Admin dashboard can I update my card on file or change the subscription plan I am on?

FAQ: How do I update my billing info or change my plan?

FAQ: Why can’t I edit existing instructor emails and phone numbers?

Is one of your instructors missing from the FitGrid Dashboard? Here are a few reasons why and how to fix them.

FAQ: Why isn't my instructor appearing in FitGrid?

What to do when your instructor emails are not being sent to the email linked to the Mindbody Staff Profile.

FAQ: Why are my instructor emails being sent to the wrong email address?

Studio owners are able to grant managers and front desk staff access to FitGrid Studio to help manage the platform.

FAQ: What is the Difference Between Owners, Managers, and Front Desk Staff Settings within FitGrid Studio?

FAQ: Price Increase 2022

Christina Pischel

Frequently Asked Questions (FAQs)

Find answers and get help from Intercom Support and Community Experts

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