Frequently Asked Questions (FAQs)

FAQ: How do I update my billing info or change my plan?

Where in the Studio Admin dashboard can I update my card on file or change the subscription plan I am on?

Written by Christina Pischel
Updated over a week ago

What does an instructor invite email look like?

Written by Christina Pischel
Updated over a week ago

What does an instructor welcome email look like?

Written by Christina Pischel
Updated over a week ago

How To Find Your MINDBODY Studio ID?

Written by Christina Pischel
Updated over a week ago

Why can’t I edit existing instructor emails and phone numbers?

Written by Christina Pischel
Updated over a week ago

FAQ: Why isn't my instructor appearing in FitGrid?

Is one of your instructors missing from the FitGrid Dashboard? Here are a few reasons why and how to fix them.

Written by Charlsie Sturm
Updated over a week ago

FAQ: where can I see my billing info in the admin site?

Written by Christina Pischel
Updated over a week ago

FAQ: my instructor emails are being sent to the wrong email address

What to do when your instructor emails are not being sent to the email linked to the Mindbody Staff Profile.

Written by Christina Pischel
Updated over a week ago

What is the Difference Between Owners, Managers, and Front Desk Staff Settings within FitGrid Studio?

Studio owners are able to grant managers and front desk staff access to FitGrid Studio to help manage the platform.

Written by Christina Pischel
Updated over a week ago

How to Cancel your Subscription or Trial

Need to leave FitGrid? Here are the necessary steps

Written by Christina Pischel
Updated over a week ago

FAQ: how am I notified if there are FitGrid system outages?

Where to look if you expect the system is down

Written by Christina Pischel
Updated over a week ago