The FitGrid Client Services team is available to help troubleshoot and answer any questions you may have! Please submit all inquiries via chat or submit them to firstname.lastname@example.org.
Please keep in mind that FitGrid sits between Mindbody and Zoom, which means that sometimes issues are caused on those platforms that we are unable to troubleshoot. For example, FitGrid Live sends information to Zoom in order to create your classes, generate links, and send emails. After that, the actual functioning of the livestream class is handled exclusively by Zoom.
Even in these cases, we will always do our best to help you diagnose the problem and determine who can fix it, so don't hesitate to reach out.
Have you uncovered an issue with Zoom? Submit a problem report to Zoom here.
Zoom also has added a chat feature which is accessible by clicking on the chat icon in the left corner of their website.