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How can I get support when I am having issues with Zoom?
How can I get support when I am having issues with Zoom?

What to do and who to contact when you are experiencing issues with Zoom

Christina Pischel avatar
Written by Christina Pischel
Updated over a week ago

The FitGrid Client Services team is available to help troubleshoot and answer any questions you may have! Please submit all inquiries via chat or submit them to

Please keep in mind that FitGrid sits between Mindbody and Zoom, which means that sometimes issues are caused on those platforms that we are unable to troubleshoot. For example, FitGrid Live sends information to Zoom in order to create your classes, generate links, and send emails. After that, the actual functioning of the livestream class is handled exclusively by Zoom.

Even in these cases, we will always do our best to help you diagnose the problem and determine who can fix it, so don't hesitate to reach out.

Have you uncovered an issue with Zoom? Submit a problem report to Zoom here.

Zoom also has added a chat feature which is accessible by clicking on the chat icon in the left corner of their website.

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