When you sign up for a live-streamed class, FitGrid sends you a confirmation email as soon as possible.

Then, about one hour before the scheduled start time of the class, we send you another email containing a unique access link. To ensure FitGrid emails arrive in your inbox every time, follow the steps below for your email provider.

Gmail

Gmail uses machine learning to guess where you want these emails to go. Sometimes it'll send them to "Promotions" or even to "Spam." To prevent this from happening, you have to tell Gmail where you want these messages to go, so that it no longer has to guess.

How can you tell Gmail where you want these messages to go? Create a filter! Here's how:

  • In Gmail, click the little arrow on the right side of the search bar.
  • In the "From:" field, type "hello@fitgrid.com" and click "Create filter" at the bottom.
  • On the next screen, mark "Never send it to spam," "Always mark it as important," and "Categorize as: Primary" and click "Create filter" at the bottom.

Yahoo

To ensure our emails deliver to your Yahoo inbox every time, we recommend that you add “hello@fitgrid.com” as a contact. Follow these steps outlined and documented in the images below:

  1. Open your email
  2. Click the Contacts icon on the right hand side of the screen
  3. Click“+ Add a new contact” on the bottom of the screen
  4. Enter FitGrid’s contact details as “hello@fitgrid.com
  5. Click Save

Microsoft (Hotmail, MSN, Outlook and Live)

To ensure our emails deliver to your Microsoft (Hotmail, MSN, Outlook and Live) inbox every time, we recommend that you add “hello@fitgrid.com” as a safe sender. Follow these steps outlined and documented in the images below:

  1. Open your email
  2. Click the Settings Gear icon on the upper right hand corner of the screen
  3. At the bottom of the tab that opens, click “View all Outlook Settings
  4. The “Mail” tab settings will open, click Junk Email
  5. Scroll down to “Safe senders and domains
  6. Click “Add” and enter “hello@fitgrid.com
  7. Click “Save” at bottom right hand side of the tab

AOL

To ensure our emails deliver to your AOL inbox every time, we recommend that you add “hello@fitgrid.com” as a contact. Follow these steps outlined and documented in the images below.

  1. Open your email
  2. Click “Contacts” on the menu on the left hand side
  3. Click the new contact icon to the right of the “Compose” button
  4. Enter FitGrid’s contact as “hello@fitgrid.com
  5. Click “Add Contact
Did this answer your question?