Client Outreach is feature that will analyze the behavior of your clients, and then prompt you to contact them with a message based on the "segment" they're in.

Each day, FitGrid will generate up to 30 clients (per location) to contact, and will assign them to a segment like "package expiring" or "decreasing frequency".

Messages are sent via email which consists of 3 parts:

Sender Name: The message will be sent from first-name at studio-name. The first name would be the name of the user logged in and sending the message. For example, Alexa works at Breathe Yoga. In this scenario, the sender name would be:

However, we use a temporary email address to deliver the message, for example:

Email signatures are not editable on the fly, but if you would like to make changes please contact support@fitgrid.com

FitGrid analyzes the behavior of your clients such as data we see about visits, purchases, package expirations, streaks, spend patters and more. Based on this data, we will place a client into a segment such as:

Then, we make a task list that consists of a list of up to 30 clients in various segments, allowing you to ensure you're reaching a broad selection of clients.

Based on which segment a client is placed in, FitGrid will present a corresponding template to use, customize or delete. Don't like the template message? No problem! Feel free to write your own.

FitGrid helps prevent over-communication by limiting the number of times a client can appear in the Client Outreach task list to no more than once every 30 days.

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