In Services & Pricing, find the service category with the virtual classes, then make sure to slide the Live Stream toggle to "On."
You'll see the message that you're using another software to host live streams (in this case, FitGrid).
Why should you take 5 minutes to check this setting? Great question! When you mark a class as live stream, a virtual icon appears beside the class in your online schedules—plus, the classes are surfaced in a virtual category in the FitGrid Class App and the Mindbody consumer app. This creates an intuitive experience for clients choosing to book virtual classes rather than in-person services, making it easier for new and existing clients to find you!