In Services & Pricing, find the service category with the virtual classes, then make sure to slide the Live Stream toggle to "On."

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You'll see the message that you're using another software to host live streams (in this case, FitGrid).

Why should you take 5 minutes to check this setting? Great question! When you mark a class as live stream, a virtual icon appears beside the class in your online schedules—plus, the classes are surfaced in a virtual category in the FitGrid Class App and the Mindbody consumer app. This creates an intuitive experience for clients choosing to book virtual classes rather than in-person services, making it easier for new and existing clients to find you!