Why is FitGrid charging the user a $1.99 service fee?

Creating and maintaining the Class App is costly, and we do not want to burden the studio owner with increasing prices, especially during this difficult time. To provide the FitGrid Benefits, which - as you'll see below - benefit users and studios alike, and to cover some of our costs, we charge a small $1.99 service fee each time a user books class through the FitGrid Class App. A user’s card will never be charged without their approval.

What if my users don’t want to pay the service fee?

Your users are welcome to reserve through your website or other methods they currently use if they don’t want to pay the service fee. They can still use and access a lot of the Class App functionality even if they don’t reserve through the Class App. However, they will not have access to FitGrid Benefits (see below). .

What are the FitGrid Benefits? (Or, why would a user want to reserve through FitGrid?)

Users like choices, they like convenience, they like socialization and they like inspiration. And, we provide users with a lot of FitGrid Benefits when they reserve through the Class App, including

  • Free classes: users earn a free reward class (average $20 value) for every 3 classes booked through the FitGrid App (up to 5 free classes max).

  • Convenience: If a user sees a friend sign up for a class he/she can quickly and easily reserve that same class through the Class App.

  • Late Cancellation Warnings: The Class App helps users avoid late cancellation fees.

  • COVID Relief Charity: Your users help us help the needy! We donate a portion of bookings and other revenues to No Kid Hungry COVID relief program.

  • More Great Features:This small fee allows us to continue our mission to help users meet their fitness goals while building your community!

What if I don’t like the service fee, and I already canceled the Mindbody Branded App and told my students to use the FitGrid Class App?

That’s fine. Your users get to decide what they want. If they don’t mind paying the service fee, they will reserve through the Class App. If they don’t want to pay it, they are welcome to reserve through your website or other ways that do not charge a service fee.

As a studio owner, keep in mind that there are lots of benefits to the studio when your users reserve through the Class App.

What are the benefits to the studio when the users reserve through the Class App?

The Class App is an automatic community builder for studios.

  • The Class App prompts users that reserve through the app to invite friends and family to their classes. ~15 - 20% of users reserving through the Class App invite friends to join their classes.

  • The Class App connect people in the studio which increases engagement and retention. When your users are connected together, we see a 66% higher rate of return to the studio than those whose users are not connected by the Class App.

Why would I, as a studio owner, still encourage my users to use the Class App if the reservation feature isn’t free?

The Class App has been built to give you more information on your users, encourage them to connect with your community (thus increasing retention), encourage users to attend your classes more, and prompt users to grow your community by inviting their friends and family.

  • Your users provide a wealth of information through the Class App that you can use to personalize your communications with them. In addition, data regarding pains and conditions, class stats, and community demographic information are provided to your instructors so they can better personalize their communications, prepare modifications for class, and more. All of this helps increase retention.

  • When your users are on the Class App, they are prompted in the middle and end of the week to reserve their next classes if they haven’t hit their goals.

  • When your users are on the Class App we encourage them to invite friends and family to their classes consistently, thus helping to grow your user base for your studio and your classes.

What data does FitGrid collect about my users?

When users sign up for the Class App, they fill out a questionnaire regarding their goals, pains and conditions, motivations for fitness, etc.

Can I (the studio) take over the cost instead of my users being charged?

At this point no. We know that studios pay enough for software fees, so we want to keep your costs low.

What will the reservation experience look like to my users?

When users reserve a class through Class App, they are notified of the $1.99 service fee and of all the FitGrid Benefits they can receive. We use Stripe to support collecting credit card information and to charge the fee. A user’s credit card will never be charged without approval.

Will my users receive a receipt for the service fee?

An email with the confirmation of the reservation and the $1.99 fee will be sent after a user reserves the class.

Can I turn Class App reservations off so my users are unable to reserve through the app?

No we don't have the capability of customizing that feature. Please note that reserving in the Class App is always optional for users. It will always be their choice to make. If they don’t want to reserve in the Class App they don't have to. They can always use a different way to reserve.

Is there a way to get a lower reservation price if users have memberships or reserve more often?

Not at this time.

What countries are charged the service fee?

All users in the United States, not including US territories, will be subject to the service fee at this time.

What is coming next?

FitGrid’s new “wallet” feature will allow users to purchase and reserve single classes in the FitGrid Class App without leaving the app. This will roll out to US users in the next few months.

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