Overview
Client Feedback with Google Reviews helps encourage customers to share their experiences on your studio's Google Business Profile.
How it Works
After taking a class, clients may receive an email asking them to rate their experience and provide written feedback.
Depending on your studio's review settings, clients may be presented with the option to visit your Google Business Profile and leave a public review after submitting their feedback.
Frequently Asked Questions
Will every review be posted to my Google Business Profile?
No. Leaving a review on your Google Business Profile is always optional and requires the client to complete the review directly on Google.
Can I get notified when someone leaves a review?
Yes. To receive notifications when someone leaves a review on your Google Business Profile, follow these steps:
Visit your Google Business listing: https://www.google.com/business
Log in and choose the business location.
Click Customers > Reviews from the menu.
In the Get notifications section, click the switch next to Email to turn it on.
If I respond to a review, is the customer notified?
When a Google Business Profile owner responds to a user review, Google may notify the reviewer that a response has been posted.
What actions does a client take when leaving feedback?
After class, a client may receive an email asking them to rate their experience and provide written feedback.
The typical process is:
Submit a rating
Provide optional written feedback
Submit feedback
If review prompts are enabled for your studio, the client may be given the option to visit your Google Business Profile and leave a public review
When will reviews appear on my Google Business Profile?
Reviews are published directly through Google and may take up to 24 hours to appear.
How do I enable Google Reviews for my account?
To enable Google Reviews as part of FitGrid's Client Feedback feature for your studio, follow these steps:
If your studio is already using Client Feedback
Inform your Customer Success Manager that you would like to activate Google Reviews for your studio. Your Customer Success Manager can assist with setup.
If Client Feedback is not currently part of your plan
Reach out to your Customer Success Manager to discuss plan and pricing details, or contact us at success@fitgrid.com.