Overview
Studio Survey allows owners/admins to quickly and efficiently gather feedback from customers helping to identify areas for improvement, address concerns, and elevate the studio's offerings. Whether it's products, services, or processes, owners/admins will have the insights to better meet the needs of both customers and staff.
Getting Started
Studio Survey is an Add On feature and only available to studios that have the Client Feedback feature activated. Please contact the FitGrid Success Team to activate Studio Surveys. success@fitgrid.com
Note: Customers will not be able to activate or deactivate the feature on their own. It needs to be done by FitGrid staff.
Once the Studio Survey feature has been activated the studio’s owner/admin should refresh the page to see the changes.
Clicking on the Studio Survey button opens the Studio Survey main page consisting of two tabs: Survey and Responses.
Survey page contains the following:
The main question that is sent to the clients
2 sub-questions with the respective overall statistics:
Average feedback overall
Number of responses
Start Date (the date when the question was created. Basically this is the date of the feature activation)
Status. Only Active for now
Dynamic text that specifies how often the Studio Survey is sent to a client
Responses page contains the following elements:
Similar list to the original Client Feedback containing the list of individual responses sorted by the most recent received date.
Each response is clickable and should open a modal with additional information per client
Payment type used
Studio visit count
List of responses
Individual response
Logistics of sending the Client Feedback + Studio Survey message
After a group class session finishes, the system checks if the client should receive the Client Feedback email (if the 90 days has passed since the last survey for this instructor)
If yes, the system checks if a Studio Survey feature is active and the client is eligible for the Studio Survey (if the 180 days has passed since the last Studio Survey email)
If yes, the system will send a combined version of the Client Feedback + Studio Survey questions.
Screen 1. The Client Feedback form
Screen 2. The Studio Survey form
Screen 3. The error message if either of the answers is below a 7
Note: The google review logic will only hold the Instructor feedback in this case (it will not have the Studio Survey comment)
Frequently Asked Questions
Q: Can Studio Surveys be purchased as an independent feature?
A: No. Studio Surveys is part of the Client Feedback feature.
Q: Is it possible to activate Studio Surveys for specific locations only.
A: No. Just like Client Feedback, Studio Surveys can only be activated for all locations.
Q: How frequently are Studio Surveys sent?
A: Studio Surveys are sent at 2X the frequency of Client Feedback
Example. CF frequency = every 90 days. SS frequency = every 180 days.
Q: How can I change the frequency at which Studio Surveys are sent?
A: There's the ability to change the frequency at which Client Feedback is sent which will subsequently change the Studio Surveys frequency automatically.
Q: What are the steps to change the CF frequency?
A:
Navigate to the CF setting page
Locate the 'Send survey every...' dropdown
Change the value
There's no need to click any button, the changes are saved automatically